Listening to Pet Parents
Have any questions? We read every message and ensure your concern is addressed.
Send Us a Message
Fill out the form below and we’ll get back to you as soon as possible.
Frequently Asked Questions
1 How do I manage my subscription?
Log in to your account, open the My Subscriptions tab, and you can edit, pause, or cancel your deliveries anytime. Your next order will adjust automatically.
2 Can I change my delivery address or schedule?
Yes. Update your details in your account before your next billing date, and we’ll make sure your food arrives at the right doorstep on time.
3 What if my order arrives damaged or incomplete?
Contact us at su*****@*************ds.com
with your order number and a quick photo. We’ll replace it or refund you without any fuss.
4 Do you offer bulk or retail options?
We do. Send us a quick note through the contact form and we’ll guide you through our wholesale options.
5 How can I track my order?
Once your parcel is dispatched, you’ll receive a confirmation email with a tracking link so you can follow it every step of the way.