HURAYRA HALAL PET FOODS LTD – TERMS AND CONDITIONS

Welcome to Hurayra Pet Foods! We sell halal pet food.

INTRODUCTION

This website (Site) is operated by Hurayra Halal Pet Foods Ltd, a company registered in England and Wales, with company registration number 15286147 (we, our or us). These terms and conditions (Terms) are between us and you, the person placing an order for products (Products) through the Site.

ACCEPTANCE AND USE OF THE SITE

• You accept these Terms by placing an order via the Site.
• All personal data that you give to us will be treated in accordance with our privacy policy.
• You must not use the Site and/or place an order for Products through the Site unless you are at least 16 years old.
• When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including:
  • anything that would constitute a breach of an individual’s privacy or any other legal rights
  • using the Site to defame, harass, threaten, menace or offend any person
  • using the Site for unlawful purposes
  • interfering with any user of the Site
  • tampering with or modifying the Site (including by transmitting viruses and using trojan horses)
  • using the Site to send unsolicited electronic messages
  • using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site, or
  • facilitating or assisting a third party to do any of the above acts.

ACCOUNTS

• You must create an account in order to purchase the Products from us.
• You must ensure that any personal data you give to us when creating an account is accurate and up-to-date.
• It is your responsibility to keep your account details confidential. You are responsible for all activity on your account, including purchases made using your account details.

ORDERS

• If you place an order for Products on our Site, you are making an order to purchase the Product(s) for the price listed on the Site (including the delivery fees or other applicable charges and taxes).
• It is your responsibility to check the order details, including selected Products, delivery details and pricing, before you submit your order through the Site. Once you submit an order successfully on the Site, a binding agreement is formed for the supply of Products to you in accordance with these Terms.
• We make every effort to display as accurately as possible the colours, images, specifications, and details of the Products available on our website. However, we cannot guarantee that your computer monitor’s display of any colour, texture, or detail of the product will be accurate, or that the Product will exactly reflect the specifications on the Site.
• When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation email, which may include an order number, the delivery and billing addresses and a description of what was ordered.
• All purchases made through the Site are subject to availability. We do our best to keep Products in stock and to keep the Site up to date with the availability of Products.
• We may cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the Products you order (for example for an event beyond our reasonable control) or if the Products ordered were subject to an error on our Site (for example they were out of stock or in relation to a description, price or image). We will contact you using the details you provided when you placed your order.

Pre-Orders

From time to time, we may offer Products for pre-order before they are available for immediate purchase or delivery (Pre-order Items). When you place an order for Pre-order Items:

• We will provide an estimated release or delivery date for the Pre-order Items. This date is an estimate only and is subject to change. We will use reasonable efforts to notify you of any changes to the estimated release or delivery date.
• You authorise us to charge the full Price for Pre-order Items at the time you place your pre-order, unless otherwise specified.
• If we are unable to fulfill your pre-order, we will notify you and provide a full refund of any amounts paid.

SUBSCRIPTIONS

• We offer a subscription service, and by placing an order with us, you can choose to order the Products from us on an ongoing basis, either fortnightly or monthly. The details of your subscription (including your subscription tier and inclusions, your payment method, and your delivery period) are as set out in your account on the Site.
• Each subscription period will begin on the date you make your first purchase under the subscription.
• Each subscription period as set out in your account you will be provided with a final date by which your order for that period must be finalised (Cut-Off Date). You must finalise your selection of Products for the period as set out in your account at least 48 hours before the Cut-Off Date. If you do not select any particular Products, we will send you the same Products that you ordered in the previous subscription period or, if not available, select similar Products on your behalf.
• Your subscription will roll over on an ongoing fortnightly or monthly basis as set out in your account, unless you provide notice to us through your account or via email that you wish to cancel your subscription at least 24 hours before the next Cut-Off Date. Where you choose to cancel your subscription during a period, your subscription will be cancelled from the next Cut Off-Date. You may also amend your subscription (such as changing your subscription tier) through your account before the next Cut-Off Date.

PRICE AND PAYMENTS

• For one-off orders of Products, you must pay us the purchase price of each Product you order, plus any applicable delivery costs as set out on the Site (the Price) in accordance with this clause. Unless otherwise expressly set out on the Site, all amounts are stated in British pounds, and are inclusive of value added tax in the UK (VAT), where applicable.
• You must pay the Price upfront using one of the methods set out on the Site.
• Where you have a subscription with us, you will be charged the Price for your initial order by completing the initial transaction on the Site. Unless you suspend or cancel your subscription in accordance with these terms, you will be charged the same Price each subscription period as set out in your account on the Cut-Off Date (the Billing Date). If before the Cut-Off Date, you adjust your subscription to a different tier with a different fee (as set out on the Site), then the Price will be changed to the new fee for all future orders from the next Billing Date, unless you amend, suspend or cancel your subscription in accordance with these Terms.
• We may need to change the Price from time to time. If we change the Price, we will provide you with 14 days’ notice of the change. After 14 days, we will apply the new Price to your existing payment details for all future orders. If you do not agree with the new Price, you may cancel your subscription in accordance with these terms.
• You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment.
• The payment methods we offer are set out on the Site. We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.
• We may, from time to time, issue promotional discount codes for certain Products on the Site. To claim the discount, you must enter the valid promotional discount code at the time of submitting your order through the Site. If you have a subscription with us, the discount will be applied to your next order. The conditions of use relating to promotional discount codes will be set out on the Site, and we reserve the right to discontinue any promotional discount code at any time. We may also from time to time run competitions on the Site or on social media. These competitions are subject to terms and conditions which will be made available on the Site at the time of the competition.

DELIVERY

• We will deliver the Products to the delivery address you provide when making your order. We currently deliver to the areas set out on the Site. Please refer to the delivery information on the Site to ensure you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options.
• For on-off orders of Products, we normally dispatch Products within 48 hours of receiving an order, unless otherwise noted on the Site. However, dispatch timeframes are an estimate only, and may be affected during sales periods. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company and are exclusive of weekends and public holidays.
• Where you have a subscription with us, when you place your initial order, you will select a delivery day and delivery window. Unless you otherwise vary your delivery day or delivery window before the Cut-Off Date, your chosen delivery day and delivery window will apply to all future orders. We will aim to deliver within your chosen delivery window, however sometimes due to reasons beyond our control, we may not be able to, and we will not be liable for any delay or inability to deliver an order within your delivery window.
• If you need to change the delivery day or delivery address, you must notify us at least 7 days prior to the delivery day in writing or via the Site.
• We deliver the products using a range of delivery methods, as set out on the Site.
• Title to the Products will remain with us until you have paid the Price in full for the Products. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the Products.
• Risk in the Products will pass to you when the Products have been delivered to the delivery address, except where you have arranged for delivery by a carrier (not named as an option by us) yourself, in which case, risk in the Products will pass to you on delivery to the carrier.

RETURNS

Change of mind returns

We offer refunds of Products for change of mind in accordance with this ‘Change of Mind Returns’ clause.

If the Products are a one-off purchase, you have 14 days after the day you (or someone you nominate) receive the Products, to change your mind and cancel these Terms. Where the Products are split into several deliveries over different days, you have until 14 days after the day you (or someone you nominate) receives the last delivery, to change your mind.

If you have a subscription with us, you have until 14 days after the day you receive (or someone you nominate receives) the first delivery of the Products to change your mind and cancel these Terms.

When you don’t have the right to return the Products for a change of mind

We do not accept returns for change your mind if:

• the Products have been unsealed after you receive them
• you have damaged the Products, or the Products are no longer in their original condition (including where you have opened or cut the packaging of the Products) or
• the Products have become mixed inseparably with other items after their delivery.

How to request a return

• If you want to request a change of mind return, you should firstly check that your Product is eligible for a return (as set out above).
• If the Product is eligible for a return, you should email us using the contact details at the start of these Terms.
• You must send the Products back to us within 14 days of submitting your accepted returns request.
• We will cover the costs of you returning the Products to us, provided that you use a form of delivery approved by us or as otherwise communicated to you during the returns process.  

When your refund will be made

• Provided that all return conditions have been met, we will make any refunds due to you as soon as possible, and in any event within 14 days from the day on which we receive the relevant Products back from you. The refund will be issued to the original payment method, unless otherwise agreed.
• If you are exercising your right to change your mind and returning goods to us, we may reduce your refund of the Price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your mishandling. If we refund you the Price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

Faulty or defective Products

• You have legal rights in relation to products that are faulty or not as described. These rights, provided under the Consumer Rights Act 2015, are not affected by the returns policy in these terms or any additional warranty we provide. Under the Consumer Rights Act, if your product is faulty, you can request a repair or replacement. If these aren’t possible or are unsuccessful, you may then be entitled to a full or partial refund. For detailed advice about your legal rights, please contact your local Citizens Advice Bureau or Trading Standards office.

LIMITATIONS ON AND EXCLUSIONS TO OUR LIABILITY

• The restrictions on liability in this ‘Liability’ clause apply to every liability arising under or in connection with these Terms including liability in statute, contract, equity, tort (including negligence), misrepresentation, restitution, indemnity or otherwise.
• Nothing in these Terms limits any liability which cannot legally be limited, including liability for:
  • death or personal injury caused by negligence
  • fraud or fraudulent misrepresentation, and
  • defective products under the Consumer Protection Act 1987.
• Subject to the clauses above, but despite anything to the contrary, to the maximum extent permitted by law:
  • we only supply the Products for domestic and private use to consumers. Where you are a consumer and you use the Products for any commercial, business or re-sale purpose we will have no liability to you for liability involving any loss of profit, loss of business, business interruption, or loss of business opportunity
  • if either Party fails to comply with these Terms, neither Party will be responsible for any losses that the other Party suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms
  • a Party’s liability for any liability under these Terms will be reduced proportionately to the extent the relevant liability was caused or contributed to by the negligent or unlawful acts or omissions of, or breach of these Terms, by the other Party
  • our aggregate liability for any liability arising from or in connection with these Terms (in relation to each order) will be limited to the amount of the Price paid or payable by you to us under the relevant order, and
  • without limiting your right to cancel these Terms under the ‘Returns’ clause, we will not be liable for, and you waive and release us from and against any liability caused or contributed to by, arising from or connected with any event or circumstance which is beyond our reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.

Distributor and Supplier Partner Deposits

• All deposits made by distributors and supplier partners to secure product allocations, territory rights, or partnership agreements are strictly non-refundable. These deposits are required to demonstrate commitment and to cover administrative, operational, and planning costs incurred by our company. By submitting a deposit, you acknowledge and agree that the amount paid is non-recoverable, regardless of any subsequent decision to withdraw, delay, or alter the scope of the partnership.

DISCLAIMERS

• You agree that any information contained on the Site and any materials provided with our Products (collectively Materials) are provided for general information purposes only and do not take into account your pet’s circumstances. The Materials are not intended to be advice and they are not intended to be a substitute for professional medical advice. Our Products are not intended to diagnose, treat, cure, or prevent any disease or condition and you are solely responsible for determining the suitability of our products for your pet’s circumstances and your reliance on the Materials is at your own risk. If your pet has an existing health condition, we recommend you consult a medical professional before using our products. Use of our Products and/or the Materials does not establish a vet-patient relationship.

INTELLECTUAL PROPERTY

• All intellectual property (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with the Terms, any content on the Site, and all intellectual property rights in connection with our brand and the Products) (Our Intellectual Property) will at all times vest, or remain vested, in us.
• We authorise you to use Our Intellectual Property solely for your own personal, non-commercial use, and in the manner in which it was intended to be used.
• You must not use Our Intellectual Property for commercial purposes, including, for example, to advertise your own business, for re-sale, or for any other revenue generation activity.
• You must not, without our prior written consent:
  • copy (in whole or in part) any of Our Intellectual Property
  • reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party, or
  • breach any intellectual property rights connected with the Site or the products.
• Nothing in the above clause restricts your ability to publish, post or repost Our Intellectual Property on your social media page or blog, provided that:
  • you do not assert that you are the owner of Our Intellectual Property
  • unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us
  • you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive, and
  • you comply with all other terms of these Terms.

GENERAL

Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it.

Complaints and Feedback: We are always looking to improve our services and Products. If you have any feedback or a complaint, please notify us on our contact details set out in these Terms and we will take reasonable steps to address any concerns you have.

Disputes: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint you have made to us, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to The Centre for Effective Dispute Resolution via their website at https://www.cedr.com/. The Centre for Effective Dispute Resolution will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. Where you are a consumer, if you are not happy with how we have handled any complaint, you may wish to resolve the situation through alternative dispute resolution. This is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You may contact the alternative dispute resolution provider we use. You can submit a complaint to The Centre for Effective Dispute Resolution via their website at https://www.cedr.com/. The Centre for Effective Dispute Resolution will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. Where you are not a consumer, neither party may commence court proceedings relating to any dispute arising from, or in connection with, these Terms without first meeting with the other party to seek (in good faith) to resolve that dispute (unless that party is seeking urgent interlocutory relief or the dispute relates to compliance with this clause).

Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order or in your account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.

Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.

Entire agreement: Subject to your consumer law rights, these Terms contain the entire understanding and agreement between you and us in respect of their subject matter. Each Party agrees that it will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.

Amendment: We may change these terms and conditions at any time by posting a new version on our site and/or by emailing them to you. Please check them carefully as they will apply to any recurring deliveries or new orders occurring after the effective date shown.

Governing law: These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. The Site may be accessed in the UK and overseas. We make no representation that the Site complies with the laws (including intellectual property laws) of any country outside of the UK. If you access the Site from outside the UK, you do so at your own risk and are responsible for complying with the laws in the place you access the Site.

Third party sites: The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase products from a third party website linked from the Site, such third party provides the products to you, not us.

Last update: 15 May 2025