Delivery and Returns Policy
Delivery
We currently deliver to: England, Wales, Scotland, Northern Ireland.
Cost: We offer shipping with every order within the United Kingdom. The cost of shipping will vary per order based on the weight of the order.
Estimated delivery time: Following dispatch, standard delivery generally takes between 3 and 7 working days.
Returns for change of mind
We want you to be completely satisfied with your purchase. You may return an eligible item for a refund for change of mind within 14 days from the day after your item is delivered to you.
Return conditions
You must meet all the following conditions to request a return for change of mind:
- You request a refund for change of mind within 14 days from the day after the products are delivered to you.
- The products are in their original condition and have not been used, damaged, tampered with, or altered.
- The products are in their original undamaged packaging.
- None of the exceptions below apply.
Exceptions
We are unable to accept returns for change of mind for goods which have been unsealed.
How to return to us
- Contact our team at He***@*************ds.com to initiate a return, you should include details of your order number and the items you are wishing to return or you can login to our your Account here: hurayrapetfoods.com/
- We will email you returns instructions.
- If your return is accepted, it will be processed, and you will receive the return amount to the same payment method used when placing your order, within 14 days of us receiving the items back or via other methods and or product replacement
Faulty items
If your item is faulty, please contact us at the contact details set out below. You may have rights under UK Consumer Laws, in addition to your right of return for change of mind.
Need help? Contact Us
HURAYRA HALAL PET FOODS LTD (Company number 15286147)
For more information, you can:
- Contact us by email at he***@*************ds.com, and we will aim to respond to your enquiry within 10 business days.
- View our full terms and conditions at hurayrapetfoods.com